Freshworks is an online, cloud-based customer service software. It helps businesses engage their customers every step of the journey. Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The platform includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer.
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Industries using this tool
- Retail and Shopping
- Non-Profit – Non-Governmental Organizations and Charity
- Global Payments Services